I am a Chartered member of the CIOL and I also comply with French translators’ association SFT‘s code of conduct and general terms. The below Terms and Conditions are based on ITI‘s recommended Terms and Conditions.

My General Terms and Conditions



In this Agreement, unless the context otherwise requires, the following expressions shall be given the following meanings:

‘Agreement’ means these standard terms of business.

‘Assignment’ means the period during which a Language Service Provider performs services or carries out work for or on behalf of the Client or as otherwise agreed between the Client and the Language Service Provider, commencing at the time the Language Service Provider first starts such work and services and ending upon the cessation by the Language Service Provider of all such work and services.

‘Client’ means the Party commissioning a Translation in the normal course of business.

‘Confidential Material’ means any sensitive or private information with regard to the Client or their business.

‘Source Material’ means any text or other medium provided by the Client to the Language Service Provider and which contains a communication which has to be translated, and may comprise text, sound or images.

‘Language Service Provider’ or ‘LSP’ means the Party providing a Language Service in the normal course of business.

‘Language Service’ means the preparation of a Translation or any other translation-related task such as copywriting, revising, editing, etc., which calls upon the translation skills of a Language Service Provider.

‘Translation’ means the commissioned work produced by the LSP.

‘Third Party’ means any party who is not a party to this Agreement.


In this Agreement, unless the context otherwise requires:

Words in the singular shall include the plural and vice versa.

No part of any numbered clause shall be read separately from any other part.

Clause headings are provided for convenience of reading only and shall be ignored for the purposes of ascertaining meaning.

A reference to a statute or statutory provision is a reference to it as amended, extended or re-enacted from time to time.

References to a “Party” or the “Parties” means the parties to this Agreement. Such Parties may be natural or legal persons, including, for example, private individuals, associations, partnerships, economic interest groupings or corporate entities.

Any words following the terms “including”, “include”, “in particular”, “for example” or any similar expression shall be construed as illustrative and shall not limit the sense of the words, description, definition, phrase or term preceding those terms.


2.1 The LSP accepts to carry out a Language Service from the Client on the understanding that performance of the Language Service will not infringe any Third Party rights. Accordingly, the Client warrants to the LSP that:

1) the Client has full right and authority to enter into this Agreement, having acquired the right and licence to translate and publish a Source Material; and

2) the Source Material does not infringe the copyright or any other right of any person;

2.2 The Client shall indemnify the LSP against any loss, injury or damage (including legal costs and expenses and compensation paid by the LSP to compromise or settle any claim) which the LSP suffers as a consequence of any breach or alleged breach of any of the above warranties or as a consequence of any claim that the Source Material contains anything objectionable, libellous, blasphemous or obscene or which constitutes an infringement of copyright or of any other rights of any Third Party.


3.1 In the absence of a specific written agreement to the contrary, copyright in the Translation remains the property of the LSP.

3.2 The LSP may use and sell, or resell any non-confidential Translation or any part or record thereof not covered by copyright, the Official Secrets Act, legal professional privilege or public interest immunity.

3.3 Where copyright is assigned or licensed (formally in writing as required by section 90(3) of the Copyright, Designs and Patents Act 1988 (the “1988 Act”), to take valid effect in law, or informally without writing but taking valid effect in equity outside the 1988 Act) this shall be effective only on payment of the agreed fee in full.

3.4 Copyright in any completed or residual part of a Translation shall remain the property of the LSP, and the conditions applicable to assignment of copyright and the grant of a licence to publish such Translation shall be as specified above.

3.5 Where the LSP retains the copyright, unless otherwise agreed in writing, any published text of the Translation shall carry the following statement: “© French text Lena Dulaurent-Boersma (Year date)” as appropriate to the particular case.

3.6 Where the LSP assigns the copyright to the Translation and the Translation is subsequently printed for distribution, the Client shall acknowledge the LSP’s work in the same weight and style of type as used for acknowledgement of the printer or others involved in production of the finished document, by the following statement: “French Translation by Lena Dulaurent-Boersma”, as appropriate to the particular case.

3.7 All Translations are subject to the LSP’s right of integrity.

3.8 If a Translation is in any way amended or altered without the written permission of the LSP, she shall not be in any way liable for amendments made or their consequences.

3.9 If the LSP retains the copyright in a Translation, or if a Translation is to be used for legal purposes, no amendment or alteration may be made to a Translation without the LSP’s written permission. The right of integrity may be specifically waived in advance by the LSP in writing.


4.1 No documents for the Language Service shall be deemed to be confidential unless this is expressly stated by the Client.

4.2 However the LSP shall at all times exercise due discretion in respect of disclosure to any Third Party of any information contained in the Client’s Source Material or Translations thereof without the express authorisation of the Client.

4.3 Notwithstanding clause 3.2, the Parties agree that a Third Party may be consulted over specific translation terminology queries in relation to the Source Material.

4.4 The LSP shall be responsible for the safe-keeping of the Client’s Source Material and copies of the Translations, and shall, where necessary, ensure their secure disposal.

4.5 If requested to do so by the Client, the LSP shall insure documents in transit from the LSP, at the Client’s expense.


5.1 In the absence of any specific agreement, the fee to be charged shall be determined by the LSP on the basis of the Client’s description of the Source Material, the purpose of the Translation and any instructions given by the Client.

5.2 No fixed quotation shall be given by the LSP until she has seen or heard all the Source Material and has received clear and complete instructions in writing from the Client.

5.3 Where VAT is chargeable it will be charged in addition to the quoted fee.

5.4 Any fee quoted, estimated or agreed by the LSP on the basis of the Client’s description of the Language Service may be subject to amendment by agreement between the Parties if, in the LSP’s opinion on having seen or heard the Source Material, that description is materially inadequate or inaccurate.

5.5 Any fee agreed for a Translation which is found to present latent special difficulties of which neither party could be reasonably aware at the time of offer and acceptance shall be renegotiated, always provided that the circumstances are made known to the other Party as soon as reasonably practical after they become apparent.

5.6 An estimate shall not be considered contractually binding, but given for guidance or information only.

5.7 Subject to clause 5.2 above, a binding quotation once given after the LSP has seen or heard all the Source Material shall remain valid for a period of thirty (30) days from the date on which it was given, after which time it may be subject to revision.

5.8 Costs of delivery of the Translation shall normally be borne by the LSP. Where delivery requested by the Client involves expenditure greater than the cost normally incurred for delivery (for example, courier or recorded or special delivery), the additional cost shall be chargeable to the Client. If the additional cost is incurred as a result of action or inaction by the LSP, it shall not be borne by the Client, unless otherwise agreed.

5.9 Other supplementary charges, for example those arising from:

– discontinuous text, complicated layout or other forms of layout or presentation requiring additional time or resources, or

– poorly legible copy or poorly audible sound media, or

– certification, or

– priority work or work outside normal office hours in order to meet the Client’s deadline or other requirements, may also be charged.

The nature of such charges shall be agreed in advance.

5.10 If any changes are made in the text or the Client’s requirements at any time while the Language Service is in progress, the LSP’s fee, any applicable supplementary charges and the terms of delivery shall be adjusted in respect of the additional work.


6.1 Any delivery date or dates agreed between the LSP and the Client shall become binding only after the LSP has seen or heard all of the Source Material to be translated and has received complete instructions in writing from the Client.

6.2 The date of delivery shall not be of the essence unless specifically agreed in writing.

6.3 Unless otherwise agreed, the LSP shall dispatch the Translation in such a way that the Client can reasonably expect to receive it not later than the normal close of business at the Client’s premises on the date of delivery.


7.1 Payment in full to the LSP shall be effected no later than thirty (30) days from the date of invoice by the method of payment specified.

7.2 For long Assignments or texts, the LSP may request an initial payment and periodic partial payments on terms to be agreed.

7.3 Settlement of any invoice, part-invoice or other payment shall be made by the due date agreed between the Parties or in the absence of such agreement within the period stipulated in clause 7.1.

7.4 Where delivery is in instalments and notice has been given that an interim payment is overdue, the LSP shall have the right to stop working on the Language Service at hand until the outstanding payment is made or other terms agreed.

7.5 Any payment that is not made before the due date shall bear interest at the rate of eight per cent (8%) above the Bank of England base rate for business to business transactions from time to time calculated on a daily basis from the date when such payment fell due until the date of payment, plus a €40 fee for recovery costs.

7.6 This action shall be without prejudice to any sums due and without any liability whatsoever to the Client or any Third Party.


8.1 If a Language Service is commissioned and subsequently cancelled, reduced in scope or frustrated by an act or omission on the part of the Client or any Third Party, the Client shall except in the circumstances described in clause 8.4 pay the LSP the full fee unless otherwise agreed in advance.

8.2 The work completed shall be made available to the Client.

8.3 If a Client goes into liquidation (other than voluntary liquidation for the purposes of reconstruction), or has a receiver appointed or becomes insolvent, bankrupt or enters into any arrangement with creditors the LSP shall have the right to terminate a contract.

8.4 Neither the LSP nor the Client shall be liable to the other or any Third Party for consequences which are the result of circumstances wholly beyond the control of either Party.

8.5 The LSP shall notify the Client as soon as is reasonably practical of any circumstances likely to prejudice the LSP’s ability to comply with the terms of the Client’s order, and assist the Client as far as reasonably practical to identify an alternative solution.


9.1 Failure by the LSP to meet agreed order requirements or to provide a Translation which is fit for its stated purpose shall entitle the Client to:

1) reduce, with the LSP’s consent, the fee payable for work done by a sum equal to the reasonable cost necessary to remedy the deficiencies, or

2) cancel any further instalments of work being undertaken by the LSP. Such entitlement shall only apply after the LSP has been given one opportunity to bring the work up to the required standard.

9.2 The entitlement referred to in clause 9.1, shall not apply unless the LSP has been notified in writing of all alleged defects.

9.3 Any complaint in connection with a Language Service shall be notified to the LSP by the Client (or vice-versa) within one month of the date of delivery of the Translation. If the Parties are unable to resolve the complaint, the matter may be referred by either Party to the Chartered Institute of Arbitrators. Such referral shall be made no later than two months from the date on which the original complaint was made.

9.4 If a dispute cannot be resolved amicably between the Parties, or if either Party refuses to accept arbitration, the Parties shall be subject to the exclusive jurisdiction of the Courts of England and Wales. In any event this Agreement shall be construed in accordance with English law.


10.1 Time and expense permitting, the LSP shall use his or her reasonable commercial endeavours to do the work to the best of his or her ability, knowledge and belief, and consulting such authorities as are reasonably available to her at the time.

10.2 Subject to clause 10.4, a Translation shall be fit for its stated purpose and target readership, and the level of quality specified.

10.3 Unless specified otherwise, Translations shall be deemed to be of “for information” quality only.

10.4 Nothing in this Agreement shall be construed as seeking to restrict a Party’s liability for personal injury or death arising from its own negligence.

10.5 Subject to clause 10.5, the liability of the LSP under or in respect of this Agreement, whether in tort, contract or otherwise, shall be limited to the cost of the Language Service being undertaken when the liability arises.

10.6 Neither Party shall be liable to the other in respect of any consequential or indirect loss whatsoever.


11.1 This Agreement shall come into effect either (1) when the Client signs the Agreement; or (2) when the Client commences delivery of the Source Material; or (3) when the LSP provides any services under the Agreement, whichever is the earlier.

11.2 This Agreement may be subject to any detailed requirements or variants expressly specified in the order relating to a particular Language Service.

11.3 No waiver of any breach of any condition in this Agreement shall be considered as a waiver of any subsequent breach of the same or any other provision.


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